Privacy Policy

Effective Date: March 27, 2025

1. Introduction

Welcome to The Herb Centre (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit https://theherbcentre.co/. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada, as well as the California Consumer Privacy Act (CCPA) and other relevant U.S. privacy laws.

2. Information We Collect

We may collect the following types of information:

  • Personally Identifiable Information (PII): Under Canadian and U.S. privacy laws, this includes information that can identify an individual, such as name, email address, mailing address, phone number, and payment details when you register, place an order, or subscribe to our services.
  • Non-Personal Information: Browser type, IP address, device information, and site usage data collected through cookies and analytics tools.
  • User-Generated Content: Any content submitted through forms, comments, reviews, or other interactions on our website.

3. How We Collect Information

We collect information when you:

  • Register on our site or create an account.
  • Place an order or subscribe to a newsletter.
  • Participate in surveys, promotions, or interact with our customer support.
  • Browse our website (through cookies and analytics tracking).

4. How We Use Your Information

We use the information collected to:

  • Process transactions and deliver products or services.
  • Provide customer support and improve user experience.
  • Send relevant updates, promotional offers, and newsletters.
  • Analyze site traffic and optimize our services.
  • Protect our website from fraud and unauthorized access.
  • Comply with legal obligations under Canadian and U.S. laws.

5. How We Protect Your Information

Your personal data is stored in secured networks and only accessible by authorized personnel with special access rights. We also implement Secure Socket Layer (SSL) encryption to safeguard sensitive information. While we take strong security measures, no online transmission can be guaranteed 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize your browser and remember site preferences.
  • Improve shopping cart functionality.
  • Analyze website traffic and enhance user experience.

You can choose to disable cookies through your browser settings, though doing so may affect certain website features.

7. Third-Party Disclosure

We do not sell, trade, or transfer your personal information to outside parties. However, we may share data with:

  • Service Providers: Third-party vendors assisting in website operation, payment processing, and marketing.
  • Legal Compliance: If required by law, including compliance with Canadian and U.S. privacy regulations, or to protect our rights.
  • Business Transfers: In case of a merger, sale, or acquisition, your information may be transferred as part of the business assets.

8. Third-Party Links & Advertising

We may include links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for their content or data practices.

We may also work with third-party vendors (such as Google Analytics) to analyze site performance and user behavior. Users can opt out of personalized advertising via Google Ad Settings, the Digital Advertising Alliance of Canada’s opt-out tool, or the Network Advertising Initiative’s Opt-Out page in the U.S.

9. Your Rights & Choices

Under PIPEDA (Canada) and CCPA (U.S.), you have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for certain data processing activities.
  • Opt out of marketing communications.
  • Modify cookie settings in your browser.
  • CCPA (U.S. Residents Only): Request details on data collected, request data deletion, and opt out of the sale of personal information.

You will be notified of any changes to this Privacy Policy on our Privacy Policy page.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights under PIPEDA (Canada) or CCPA (U.S.), please contact us at:
[email protected]