Placing An Order

How Do I Obtain Free Gifts?

Free gifts are available for orders of $199 and above. Any free gift options must be added at the time of order. Free gifts will not be sent separately and unfortunately no exceptions will be made. Kindly ensure that you choose your free gifts upon checkout otherwise the item will not be added to order.

Do You Offer Returns or Exchanges?

If you believe that you have a defective product please contact us within 48 hours of receiving the product. Please note that we only issue refunds in the form store credits.

Can I Order From Outside Of Canada?

Unfortunately, we only ship within Canada.

When will my order be shipped?
If you place an order with us by our 9 am (PST) cut off time, your order will be shipped the same business day. If you place your order after 9 am (PST), your order will be shipped the next business day.
 

Payment And Fees

What Forms Of Payment Do You Take?
We accept payments via Interac Etransfer & Cryptocurrency payments (BTC, ETH, LTC).
 
Do You Charge Tax?

Yes, we charge GST/HST.

Why Is My Order Still On Hold?

Our system only moves orders into processing once your e-Transfer has been matched against your order number (included in the notes section of your e-Transfer). After it has been accepted your order will be moved to processing.

*Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system.

If your order remains on hold for longer than 12 hours and your e-transfer is still pending, this is because we have no received your payment or you did not follow the instructions provided when sending the e-transfer.

Do You Offer Returns or Exchanges?

If you believe that you have a defective product please contact us within 48 hours of receiving the product. Please note that we only issue refunds in the form store credits.

What Happens With My E-Transfer If My Order Has Been Cancelled?

If your e-Transfer is still pending, or has not been received, this could be due to a number of reasons:

1.) We were unable to match your payment to your order when no order number is included in the notes section of your e-Transfer

2.) We have not received your e-Transfer because you have sent the payment to the incorrect email address.

3.) Your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.

4.) We were unable to accept the e-Transfer, because you have not included the correct question and answer as stated in the payment instructions.

If your order’s payment can not be accepted due to any of the reasons above you will be notified with an email from the accounts team. If no payment is received after 24 hours, your order will automatically be cancelled and can not be re-opened again, a new order must be made.

Shipping And Delivery

How Will My Order Be Delivered?

We ship VIA Xpress-Post, Canada Post.

How Will I Get My Tracking Number?

You can find your tracking number within the email that is sent to you after completing your order.

If you’re unable to find your tracking number, please contact [email protected] for assistance.

How Long Does Delivery Usually Take?

Once your order has shipped, it will take up to  *3 business days to receive your order with Canada Xpress Post.

* Please note that, delays may happen that is far beyond our control that will delay your delivery

When tracking your package, please look out for the status “Item out for Delivery”, as this will indicate the package has left the sorting facility and is on the way to

** Canada Post may experience delays on Statutory Holiday, Holiday Seasons and when experiencing extreme weather conditions **